Rules- Click here for a full list of rules

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​No Show Procedure

Responding to customers who fail to cancel rides are not only costly, but cause delays and customer inconveniences in the overall daily transportation service schedule. The Benzie Bus will implement the following procedures when a “No Show” occurs with a given customer.

When the customer creates a “No Show” situation, they will be charged double the fare.  "No shows" are costly for the organization and deprive others from obtaining a ride.

​This procedure has been approved by the Benzie Transportation Authority Board of Directors on October 9, 2007

​Late Cancellation Procedure

BTA requires no less than one hour in advance for cancelling a ride. If a cancellation happens within less than one hour, it is treated like a no-show and double fare is charged.

Be courteous

  • Use radios and CD/MP3 players with headphones only.
  • Speak at a reasonable volume when using a cell phone.
  • Occupy only one seat at a time.
  • Keep aisles and doorways clear of personal items (including strollers and bikes). Move aside for people getting on or off the vehicle.
  • Clean up after yourself and dispose of trash properly.

Scheduling a Ride

Same day reservation requests need to be made at least 1 hour prior to the time requested. We request that you make your reservation 24 hours in advance to have the best opportunity to confirm a reservation. Many days we are booked to capacity, so make sure you call as early as possible for the best availability. 

Priority seating

In the priority seating area near the door, you are required to move for seniors and people with disabilities.

No smoking or vaping

Smoking and vaping is prohibited on all Benzie Bus vehicles including buses and vans. The no-smoking rule is enforceable by warning, fine and/or exclusion.

Be safe

  • Never cross in front of a bus unless it is stopped at a red light.
  • Riding at night? Wear light-colored clothing and carry a reflector or flashlight.
  • Always use the designated pedestrian crossings.
  • No open intoxicant or flammable fluids are allowed on the bus.
  • Always use the designated pedestrian crossings.
  • If there is an emergency during your trip, tell the driver right away.

Pets

Service animals are permitted to ride on the Benzie Bus. Other pets may ride as long as they are crated. The crate must be small enough to be stored under the bus seat or on your lap.

 

Benzie Bus

14150 US Highway 31
Beulah, MI   49617

Phone: (231) 325-3000
Fax: (231) 325-3007

Hours of Operation

​Monday - Friday 5:30 am - 8 pm

Saturday -7 am - 5 pm

Sunday-Closed

Call Center Hours

Monday - Friday-7 am - 7:30 pm

Saturday-7 am - 4:30 pm

Sunday-Closed