RULES
No Show Policy
Responding to customers who fail to cancel rides are not only costly, but cause delays and customer inconveniences in the overall daily transportation service schedule. The Benzie Bus will implement the following procedures when a “No Show” occurs with a given customer.
1. When the customer contacts the Benzie Bus for another ride, they will be informed of the “No Show” Procedure and offered service without a restitution request.
2. If the same customer creates a “No Show” situation again, it will be documented and they will be expected to pay for the previous “No Show” fare plus the current fare before service is reinstated. In a sense, they incur a double fare for a double trip.
This procedure has been approved by the Benzie Transportation Authority Board of Directors on October 9, 2007.
Service Priority Procedure
Service Priority Procedure In an effort to provide the most efficient service for all of our passengers. The Benzie Bus will be using the following service priority procedure to establish the priority of passenger requests.
Priority One-
Services established in advance, same passenger, same time and same origin.
Priority Two-
Services that are reserved 24 hours in advance of service needed.
Priority Three-
Services for passengers that call at least two hours in advance of service needed.
Priority Four-
Services for passengers who wait until the last minute to make their request.
It is the intent of the Benzie Bus to make sure that the needs of wheelchairs, Priority One and Priority Two rides be fully administered before addressing the needs of the Priority Three and Priority Four passengers.
Priority seating
In the priority seating area near the door, you are required to move for seniors and people with disabilities.
No smoking
Smoking is prohibited on all Benzie Bus vehicles including buses and vans. The no-smoking rule is enforceable by warning, fine and/or exclusion.
Be courteous
- Use radios and CD/MP3 players with headphones only.
- Speak at a reasonable volume when using a cell phone.
- Occupy only one seat at a time.
- Keep aisles and doorways clear of personal items (including strollers and bikes). Move aside for people getting on or off the vehicle.
- Clean up after yourself and dispose of trash properly.
Be safe
- Never cross in front of a bus unless it is stopped at a red light.
- Riding at night? Wear light-colored clothing and carry a reflector or flashlight.
- Always use the designated pedestrian crossings.
- No open intoxicant or flamable fluids are allowed on the bus.
- Always use the designated pedestrian crossings.
- If there is an emergency during your trip, tell the driver right away.
Pets
Only service animals are permitted to ride on the Benzie Bus.
See something? Say something.
Report suspicious objects or behavior: Tell a Benzie Bus driver or call 9-1-1.
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